Subscriber dashboard
Your payment options, important dates, and support in one place.
Your account has an unpaid balance. For immediate automatic reconnection, pay the full amount through our website’s Account Status → PAY NOW and wait for payment confirmation.
For immediate automatic reconnection, pay through our subscriber website. Open Account Status, click PAY NOW, and complete the full payment. Reconnection follows successful payment confirmation.
Open Account StatusManual payments are posted only Monday–Saturday, 8:00 AM–5:00 PM. For immediate automatic reconnection, pay through the website’s PAY NOW option. Direct transfers and cash wait for manual verification; announced office closures apply.
Monday–Saturday, 8:00 AM–5:00 PM, Philippine time.
8:00 AM–5:00 PM
Monday–Saturday ONLY
FOR STRICT COMPLIANCEPhilippine time
Regular schedule. Check announced closures.
For automatic reconnection, start your payment on the website using Account Status → PAY NOW. View payment instructions.
Calculate your dates from the due date on your bill.
Use the date checker →For immediate automatic reconnection, you must pay through our website using PAY NOW. Complete the full payment in the portal and wait for successful payment confirmation.
If your portal displays the PayNow image under Billing Statement, follow these steps:
Manual payments are posted ONLY Monday–Saturday, 8:00 AM–5:00 PM, excluding announced office closures. Direct transfers and cash require manual verification. For immediate automatic reconnection after payment confirmation, use the website’s PAY NOW option above.
Select a bank or e-wallet to view its QR code and account details. Manual verification applies.
Official payment account
Using one phone? Save the QR image, then use your banking app’s scan-from-photo option if available. You can also scan the enlarged QR from another device.
Check the recipient and amount before making a direct transfer, then keep your receipt. Direct transfers require manual verification; they do not use the website’s automatic reconnection process.
Pay at our office or through an authorized collector. Give your account name and number, and keep your receipt.
Manual posting and office hours: Monday–Saturday, 8:00 AM–5:00 PM ONLY. Closed Sundays and announced closure days. The office is closed November 1–2, 2026; regular operations resume November 3 at 8:00 AM.
Use the information on your receipt. All fields are required.
Make sure these details match your receipt.
Nothing has been sent to billing yet. Copy the message below, open our Facebook Page, and send it with your receipt. Our billing team will verify your payment. Manual payment posting and manual reconnection requests are processed only 8:00 AM–5:00 PM, Monday–Saturday, excluding announced office closures. No manual processing after hours or on Sundays.
Next: copy the message below and attach your receipt on Facebook.
For strict compliance: manual payments are posted Monday–Saturday, 8:00 AM–5:00 PM ONLY, excluding announced office closures. After-hours and Sunday submissions are processed on the next open business day. For the November 1–2 closure, manual posting resumes November 3 at 8:00 AM.
Copy your message, open Facebook, then paste it and attach your receipt.
Copying a message does not send it. Attach your receipt before sending it to our billing team.
Enter the due date printed on your bill.
Your grace-period and disconnection dates will appear here.
This is a calendar guide based on the date you enter. For your actual balance and posted payments, check the subscriber portal.
Disconnection on day 4 if unpaid.
Where provided in your service agreement.
Your connection slot may be reassigned.
8 policy topics
Your internet service will be disconnected after 3 days of nonpayment following your due date. Days 1–3 are the grace period. On day 4, service is disconnected if payment remains unpaid. Please settle your bill within the grace period.
No. Your due date remains fixed under your service agreement. Late payment, disconnection, or reconnection does not reset your billing date. Due date changes are not available during your contract.
Settle all outstanding balances. For automatic reconnection, pay through the subscriber website using Account Status → PAY NOW and wait for successful payment confirmation. Direct bank/e-wallet transfers and cash payments require manual verification and proof of payment. The ₱500 reconnection fee applies where provided in your service agreement. Manual payments and manual reconnection requests follow the strict 8:00 AM–5:00 PM, Monday–Saturday schedule, excluding announced office closures. Website PAY NOW payments allow immediate automatic reconnection after successful full-payment confirmation. Submitting details alone does not reconnect your service.
For strict compliance: manual payments are posted ONLY from 8:00 AM to 5:00 PM, Monday to Saturday, Philippine time. Direct bank/e-wallet transfers, cash, and receipts sent to billing require manual verification. No manual posting before 8:00 AM, after 5:00 PM, on Sundays, or during announced office closures. These submissions are processed on the next open business day. For immediate automatic reconnection after successful full-payment confirmation, use the website’s Account Status → PAY NOW option.
Pay through our subscriber website. Log in, open Account Status, click PAY NOW, and complete payment of the amount due. If your portal shows the PayNow image under Billing Statement, select the billing period there and follow the payment prompts. Wait for the confirmation page, then return to the portal to check your status. Website PAY NOW payments provide immediate automatic reconnection after successful confirmation of the full payment, without waiting for manual office posting. Direct transfers, cash payments, and submitting a receipt require manual verification.
The office is closed November 1–2, 2026. All office operations are suspended Sunday, November 1. Technical support resumes Monday, November 2, with online payments only; regular office transactions remain unavailable. Regular office operations and manual payment posting resume Tuesday, November 3, at 8:00 AM. For immediate automatic reconnection after payment confirmation, pay through website Account Status → PAY NOW.
Use the Payments section to prepare a message containing your payer name, account number, amount paid, and transaction reference. Copy the message, open our Facebook Page, attach your receipt or screenshot, and send it to billing. Preparing or copying a message does not send it. Payment must be verified before your account is updated.
Accounts unpaid or inactive for 60 days may lose their assigned connection slot. The slot may be reassigned to another customer. Restoring service after slot reassignment requires a new installation fee and is subject to slot availability.
Send your account name, account number, and receipt or transaction reference so we can check your payment or balance.
Message on FacebookHave your account name and number ready when contacting us.
Monday–Saturday, 8:00 AM–5:00 PM, Philippine time.
8:00 AM–5:00 PM
Monday–Saturday ONLY · Philippine time
FOR STRICT COMPLIANCEView your bill in the subscriber portal or visit our community for service updates.